Founding-member offer — lock in your launch price for as long as you stay subscribed. See plans →
Home / FAQ
Help center

IPTV questions, answered

Quick answers about Aurix, the free trial, devices and billing. Can't find yours? Email our support team.

Getting started

What is Aurix?

Aurix is a licensed live TV streaming service for viewers in the United States. You watch live channels over your internet connection on supported devices — no cable box or satellite dish.

How does the 3-day free trial work?

Request your trial on our free trial page or email us at aurix_support@aurixtv.com. You get full access for 3 days, and no card is needed. There's one free trial per person. When the trial ends, choose a plan to keep watching.

How do I get started?

Choose a plan or request a free trial, then follow the setup steps we send for your device. Most people are watching within minutes.

Devices & streaming

What devices are supported?

Aurix works on Smart TVs (Samsung, LG, Android TV and Google TV), Amazon Fire TV Stick, Android TV boxes, iPhone and iPad, Android phones and tablets, and Windows or Mac computers. See the full list on our Supported Devices page. Not sure about yours? Email us before you start.

How many screens can I watch on at once?

Every plan includes 1 screen. You can add more screens for $5 per screen per month.

What internet speed do I need?

We recommend at least 10 Mbps per screen for HD and 25 Mbps for 4K. A wired connection or strong Wi-Fi gives the best results. Read our internet speed guide for tips.

What can I watch?

Aurix brings you live US channels across sports, news, movies, series, entertainment and kids & family, with an on-screen TV guide and HD picture, plus 4K on selected channels.

Plans & billing

How does billing work?

Choose 1 month for $29.99, 6 months for $149 or 12 months for $239. Contact our support team and we'll send you the payment details by email. To renew, just contact us before your plan ends.

Is there a contract?

No. There's no contract. After you subscribe, you get a confirmation email.

Can I cancel any time?

Yes. Just email our support team at aurix_support@aurixtv.com and we'll take care of it.

What's your refund policy?

See our Refund Policy.

Support

How do I contact support?

Email us at aurix_support@aurixtv.com. Our team is available every day, 9am–11pm ET and usually replies within 3 minutes.

Do you offer setup help?

Yes. Email us your device and we'll walk you through setup step by step.

3-day free trial

Still have a question?

Our team answers by email every day, 9am–11pm ET. Or skip ahead and try Aurix free for 3 days.

Scroll to Top