Last updated: [DATE]. Replace the text in [brackets] with your details and have a lawyer review this page before you take payments.
Free trial
Every new customer can request one free 24-hour trial before paying. The trial is limited to one per person, household and device. No payment details are needed for the trial.
When you can get a refund
- If the service does not work on your device and our support team cannot fix it, you can request a full refund within [7] days of purchase.
- If you cancel within [NUMBER] days of purchase and have not used the service, you can request a full refund.
- If there is a long outage caused by us, we may offer a partial refund or extra free time.
- Refunds are not given for partial periods after the refund window, or for accounts suspended for breaking our Terms of Service.
How to request a refund
Email [SUPPORT EMAIL] with the email address on your account, your order number, and the reason for your request. You can also message us on Telegram.
How long it takes
We reply within [2] business days. Approved refunds are sent back to your original payment method within [5 to 10] business days, depending on your bank or payment provider.
UK and EU customers
If you are a consumer in the UK or EU, you may have a legal right to cancel within 14 days. By starting to use the service during that period, you agree that the service begins right away, which may affect this right. [Have your lawyer confirm this wording.]