Privacy Policy

1. Who we are

Aurix (“we”, “us”) operates this website and the Aurix streaming service for customers in the United States. This policy explains what information we collect, why we collect it and how we protect it.

2. Information we collect

• Details you give us: your name, email address, phone number (optional), state, device and plan choice when you request a trial, subscribe or contact us.
• Payment details: payment is arranged directly with our support team. We only keep the information needed to confirm your payment, and we do not store full card numbers on this website.
• Messages: the emails you send us, so we can help you.

This website does not use analytics or advertising tools.

3. How we use it

• To set up and run your trial and subscription
• To send you setup instructions and confirmations
• To answer your questions and provide support
• To tell you about important changes to the Service

4. Sharing

We don't sell or rent your personal information. We share it only with service providers that help us run Aurix, such as our website host and email provider, or when the law requires it.

5. Cookies

This website uses only the essential cookies it needs to work properly, for example for security and page loading. We don't use advertising or analytics cookies.

6. Data retention

We keep your information while you have an active plan and for up to 12 months afterwards, unless the law requires us to keep it longer. You can ask us to delete it at any time.

7. Your rights

You can ask to see, correct or delete your personal information at any time by emailing aurix_support@aurixtv.com. Depending on the state you live in (for example California, Virginia or Colorado), you may have additional privacy rights. Contact us and we'll help you use them.

8. Children

Aurix is for adults aged 18 and over. We do not knowingly collect information from children under 13.

9. Security

We use reasonable measures to protect your information. No method of sending or storing data online is completely secure, but we work to keep your information safe.

10. Contact

Privacy questions: email aurix_support@aurixtv.com.